Privacy Policy

1. Scope

This Privacy Policy applies to information collected through tawaja.com and through ordinary business communications with TAWAJA, including enquiries, contact forms, email, telephone, WhatsApp and other channels we make available.

TAWAJA provides business growth, branding, digital, technology, automation and business solutions. Where TAWAJA processes personal data on behalf of a client as a service provider or processor, that processing may also be governed by the client's own privacy notice, contract and instructions.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, phone number, company name, job title and similar business contact details.
• Enquiry information: information you choose to provide about your business, project, requirements, budget, goals or requested services.
• Communication records: messages and information exchanged with us by email, forms, WhatsApp, telephone or other business communication channels.
• Technical information: IP address, browser type, device information, approximate location, referring pages and website interaction information where collected through our website technologies.
• Cookie and analytics information: information generated by cookies, analytics tools or similar technologies, subject to the settings and consent mechanisms applicable to those tools.

Please do not submit passwords, payment-card numbers, government identity documents or other highly sensitive information through ordinary website forms unless we specifically request it through an appropriate secure process.

3. How we use information

We may use information to:

• respond to enquiries and requests;
• communicate with prospective or existing clients;
• prepare proposals, scopes, estimates and agreements;
• deliver, maintain and improve our services and digital experiences;
• manage client relationships and business operations;
• understand website usage and improve website performance and content;
• protect our website, systems, users and business from fraud, abuse or security threats;
• comply with applicable legal, regulatory, accounting or contractual obligations; and
• send marketing communications where permitted and, where required, where you have provided the necessary consent.

4. Legal bases

Where applicable law requires a legal basis for processing personal data, the basis may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, protecting legitimate business interests, or another lawful basis available under applicable law.

The appropriate basis depends on the nature and context of the processing. Where processing is based on consent, you may generally withdraw that consent, subject to applicable law and any consequences explained when consent was obtained.

5. Sharing and service providers

We do not sell your personal information as a business practice. We may share information where reasonably necessary to operate TAWAJA and provide requested services, including with:

• technology, hosting, website, CRM, form, analytics and communication providers;
• professional advisers such as legal, accounting or compliance advisers where appropriate;
• contractors or suppliers working under appropriate instructions;
• authorities or other parties where disclosure is required by law or necessary to protect legal rights; and
• other parties with your direction or consent.

Third-party providers may process information under their own terms and privacy policies. We seek to use providers appropriate to the service and to apply reasonable contractual or technical safeguards where appropriate.

6. International transfers

TAWAJA operates across the UAE and Pakistan and may work with technology and service providers located in other countries. As a result, personal information may be processed or stored outside the country in which you are located.

Where applicable law imposes requirements for international data transfers, we intend to use an appropriate lawful transfer mechanism or safeguard.

7. Cookies and analytics

TAWAJA may use cookies, pixels, local storage or similar technologies to operate the website, remember preferences, understand website usage, measure performance and improve our services.

Some technologies may be provided by third parties, such as analytics, CRM, advertising or communication platforms. Their operation may be governed by their own privacy and cookie policies.

You can generally control cookies through your browser settings. Where applicable law requires consent for particular non-essential technologies, the website should request that consent through the relevant mechanism.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements and meet legal or regulatory requirements.

Retention periods vary depending on the type of information, why it was collected and the applicable legal or contractual requirements.

9. Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, website or storage system can be guaranteed to be completely secure. You should use appropriate care when submitting information online.

10. Your privacy rights

Depending on the law applicable to you and the circumstances of the processing, you may have rights relating to your personal information, which can include:

• requesting access to personal information we hold about you;
• requesting correction of inaccurate or incomplete information;
• requesting deletion where legally available;
• requesting restriction of certain processing;
• objecting to certain processing;
• withdrawing consent where processing relies on consent; and
• requesting a copy or portability of certain information where applicable.

We may need to verify your identity before completing a privacy request. Rights are not absolute and may be subject to exceptions under applicable law.

11. Third-party websites

Our website may contain links to websites, social platforms, payment services, booking tools or other third-party services. Those websites are operated independently from TAWAJA and may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before submitting personal information.

12. Children

TAWAJA's website and services are intended for businesses and general audiences and are not directed toward children. We do not knowingly collect personal information from children through the website for purposes that require such collection.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. Updated versions will be published on this page with a revised “Last updated” date.

14. Contact us

If you have a privacy question, want to make a privacy request, or believe your information has been handled incorrectly, contact TAWAJA:

TAWAJA
Business Growth & Solutions
Dubai, United Arab Emirates
Islamabad, Pakistan

Email: [email protected]
Website: tawaja.com