These terms explain the rules for using the TAWAJA website and provide a
general framework for interactions with TAWAJA. Specific client engagements
may be governed by separate proposals, statements of work or agreements.
Last updated: September 6, 2026
1. Acceptance of these terms
By accessing or using tawaja.com, you
agree to these Terms & Conditions to the extent they apply to your use
of the website.
If you engage TAWAJA for services, the specific commercial relationship
may be governed by a proposal, quotation, statement of work, order,
contract or other written agreement. If such an agreement conflicts with
these website terms, the specific written agreement will generally control
for that engagement.
2. Website use
You agree to use the website lawfully and responsibly. You must not:
use the website for unlawful, fraudulent or abusive purposes;
attempt to gain unauthorized access to systems, accounts or data;
interfere with the operation, security or availability of the website;
introduce malicious code or harmful material;
scrape, copy or reproduce substantial website content without permission, except where permitted by law; or
misrepresent your identity, affiliation or authority when communicating with TAWAJA.
We may restrict or suspend access where reasonably necessary to protect
the website, users, our business or third parties.
3. Services and engagements
TAWAJA provides business growth and solutions that may include branding,
marketing, digital experiences, websites, technology solutions,
automation, AI-related solutions, customer experience solutions,
business support and other services or products described on the website.
Not every service, feature, product, integration or solution described on
the website is necessarily available to every client, in every location,
or at every time. Availability, deliverables and technical specifications
should be confirmed in the applicable proposal or agreement.
4. Proposals, scope and fees
Where TAWAJA provides a proposal or quotation, the document should be
treated according to its stated validity period, scope, assumptions and
commercial terms.
Unless expressly agreed otherwise in writing, work outside an agreed
scope may require additional fees, time or a revised delivery schedule.
Taxes, government charges, third-party costs, media spend, software
subscriptions, domain/hosting costs and similar external expenses may be
charged separately where applicable.
A website description, marketing statement or general service page is not
itself a guarantee of a particular commercial outcome.
5. Client responsibilities
Clients are responsible for providing information, approvals, access,
materials and decisions reasonably required for the agreed work.
You represent that you have the necessary rights to materials you provide
to TAWAJA, including logos, photographs, text, data, trademarks and
other content, and that providing those materials does not knowingly
infringe another party's rights.
Delays caused by missing information, late approvals, unavailable access,
third-party systems or other matters outside TAWAJA's reasonable control
may affect delivery dates.
6. Intellectual property
TAWAJA materials
Unless otherwise agreed in writing, TAWAJA retains ownership of its
pre-existing intellectual property, methods, processes, templates,
frameworks, concepts, know-how, software components, internal tools and
reusable systems.
Client materials
You retain your rights in materials you provide to TAWAJA, subject to any
rights you grant us for the purpose of performing the engagement.
Project deliverables
Ownership or licensing of final project deliverables is determined by the
applicable written agreement and, where relevant, by payment and delivery
conditions stated in that agreement.
Portfolio and publicity
TAWAJA may wish to display completed work as part of its portfolio or
marketing. We will respect any confidentiality or publicity restrictions
expressly agreed with the client.
7. Third-party services
TAWAJA may use or integrate third-party platforms, hosting providers,
analytics services, advertising platforms, CRM systems, communication
tools, payment providers, AI services, domain providers or other
third-party technology.
Third-party services are subject to their own terms, availability and
policies. TAWAJA does not control every aspect of a third-party service
and cannot guarantee that an external platform will remain available,
unchanged or error-free.
8. Business setup and regulatory services
Where TAWAJA provides business setup, company registration or related
support, our role may include administrative, coordination, information
or implementation support as described in the relevant engagement.
Government authorities, registrars, licensing bodies, banks, immigration
authorities, regulators and other institutions may make their own
decisions. TAWAJA does not guarantee approval, licensing, registration,
banking, visa issuance, tax treatment or any other governmental or
regulatory outcome unless a specific written agreement lawfully states
otherwise.
Legal, tax, accounting, immigration or regulated professional advice
should be obtained from an appropriately qualified professional where
required.
9. Payments, cancellation and suspension
Payment schedules, deposits, milestones, subscriptions, cancellation
rights, refunds and other commercial terms are governed by the applicable
proposal, invoice, order or written agreement.
If payment is overdue, TAWAJA may, where permitted by the applicable
agreement and law, pause work, withhold delivery, suspend access to
applicable services or take other reasonable steps to protect its
commercial interests.
Third-party fees or committed external costs may be non-refundable where
the applicable provider has already charged them or where the engagement
expressly states this.
10. Confidentiality and privacy
Confidential information shared during a business relationship should be
handled according to the applicable agreement and any confidentiality
obligations that apply.
Personal information submitted through the website or in connection with
TAWAJA's activities is handled according to our
Privacy Policy, subject to applicable law and
the specific circumstances of the processing.
11. Website content and accuracy
We aim to keep the website useful and accurate, but information may
change and may not always reflect the latest availability, pricing,
technology, legal requirements or service configurations.
You should confirm material commercial, technical, legal or regulatory
information with TAWAJA before relying on it for a significant decision.
12. Disclaimers
To the maximum extent permitted by applicable law, the website and its
general informational content are provided on an “as available” basis.
TAWAJA does not warrant that the website will always be uninterrupted,
secure, complete, current or free of errors.
TAWAJA does not guarantee specific business results from marketing,
branding, advertising, SEO, automation, technology or other services.
Outcomes may depend on factors outside TAWAJA's control, including market
conditions, client decisions, competitors, platforms, audience behavior,
budgets and third-party systems.
13. Limitation of liability
To the maximum extent permitted by applicable law, TAWAJA will not be
responsible for indirect, incidental, special, consequential or
unforeseeable losses arising from use of the website or from matters not
covered by an applicable client agreement.
Where liability cannot lawfully be excluded, it will be limited to the
extent permitted by applicable law. For paid services, any agreed
limitation or liability cap should be stated in the applicable written
client agreement.
Nothing in these terms is intended to exclude or limit liability that
cannot legally be excluded or limited under applicable law.
14. Indemnification
To the extent permitted by applicable law and subject to any specific
client agreement, you agree to be responsible for losses, claims or
reasonable costs arising from your unlawful use of the website, your
violation of these terms, or your provision of materials that infringe
another person's rights.
15. Termination
A client engagement may be ended according to the applicable proposal,
contract or statement of work.
We may suspend or terminate website access or particular website features
where reasonably necessary for security, legal, operational or commercial
reasons.
Provisions that by their nature should continue after termination,
including intellectual property, confidentiality, payment obligations,
disclaimers and limitations of liability, may continue to apply.
16. Events beyond reasonable control
TAWAJA will not be responsible for delay or failure caused by circumstances
beyond its reasonable control, including major internet or infrastructure
failures, natural disasters, war, civil unrest, government action,
widespread outages, cyber incidents, third-party platform failures,
supplier failures or other comparable events.
17. Governing law
The appropriate governing law and dispute-resolution forum may depend on
the TAWAJA entity, the client's location and the applicable engagement.
Specific client agreements may therefore contain governing-law and
jurisdiction provisions that differ from the general website terms.
Nothing in these website terms is intended to select a jurisdiction where
doing so would conflict with mandatory applicable law.
18. Changes to these terms
We may update these Terms & Conditions from time to time. Changes will
be published on this page with an updated “Last updated” date.
Continued use of the website after an update means you acknowledge the
revised website terms to the extent permitted by applicable law.
19. Contact
Questions about these Terms & Conditions can be sent to:
TAWAJA
Business Growth & Solutions
Dubai, United Arab Emirates
Islamabad, Pakistan
Legal review recommended: This is a practical website
Terms & Conditions draft, not legal advice. Because TAWAJA operates
across jurisdictions and may offer different services through different
entities, the final terms should be reviewed and adapted by qualified
counsel before publication as the company's definitive legal agreement.