Legal

Terms & Conditions

These terms explain the rules for using the TAWAJA website and provide a general framework for interactions with TAWAJA. Specific client engagements may be governed by separate proposals, statements of work or agreements.

Last updated: September 6, 2026

1. Acceptance of these terms

By accessing or using tawaja.com, you agree to these Terms & Conditions to the extent they apply to your use of the website.

If you engage TAWAJA for services, the specific commercial relationship may be governed by a proposal, quotation, statement of work, order, contract or other written agreement. If such an agreement conflicts with these website terms, the specific written agreement will generally control for that engagement.

2. Website use

You agree to use the website lawfully and responsibly. You must not:

  • use the website for unlawful, fraudulent or abusive purposes;
  • attempt to gain unauthorized access to systems, accounts or data;
  • interfere with the operation, security or availability of the website;
  • introduce malicious code or harmful material;
  • scrape, copy or reproduce substantial website content without permission, except where permitted by law; or
  • misrepresent your identity, affiliation or authority when communicating with TAWAJA.

We may restrict or suspend access where reasonably necessary to protect the website, users, our business or third parties.

3. Services and engagements

TAWAJA provides business growth and solutions that may include branding, marketing, digital experiences, websites, technology solutions, automation, AI-related solutions, customer experience solutions, business support and other services or products described on the website.

Not every service, feature, product, integration or solution described on the website is necessarily available to every client, in every location, or at every time. Availability, deliverables and technical specifications should be confirmed in the applicable proposal or agreement.

4. Proposals, scope and fees

Where TAWAJA provides a proposal or quotation, the document should be treated according to its stated validity period, scope, assumptions and commercial terms.

Unless expressly agreed otherwise in writing, work outside an agreed scope may require additional fees, time or a revised delivery schedule. Taxes, government charges, third-party costs, media spend, software subscriptions, domain/hosting costs and similar external expenses may be charged separately where applicable.

A website description, marketing statement or general service page is not itself a guarantee of a particular commercial outcome.

5. Client responsibilities

Clients are responsible for providing information, approvals, access, materials and decisions reasonably required for the agreed work.

You represent that you have the necessary rights to materials you provide to TAWAJA, including logos, photographs, text, data, trademarks and other content, and that providing those materials does not knowingly infringe another party's rights.

Delays caused by missing information, late approvals, unavailable access, third-party systems or other matters outside TAWAJA's reasonable control may affect delivery dates.

6. Intellectual property

TAWAJA materials

Unless otherwise agreed in writing, TAWAJA retains ownership of its pre-existing intellectual property, methods, processes, templates, frameworks, concepts, know-how, software components, internal tools and reusable systems.

Client materials

You retain your rights in materials you provide to TAWAJA, subject to any rights you grant us for the purpose of performing the engagement.

Project deliverables

Ownership or licensing of final project deliverables is determined by the applicable written agreement and, where relevant, by payment and delivery conditions stated in that agreement.

Portfolio and publicity

TAWAJA may wish to display completed work as part of its portfolio or marketing. We will respect any confidentiality or publicity restrictions expressly agreed with the client.

7. Third-party services

TAWAJA may use or integrate third-party platforms, hosting providers, analytics services, advertising platforms, CRM systems, communication tools, payment providers, AI services, domain providers or other third-party technology.

Third-party services are subject to their own terms, availability and policies. TAWAJA does not control every aspect of a third-party service and cannot guarantee that an external platform will remain available, unchanged or error-free.

8. Business setup and regulatory services

Where TAWAJA provides business setup, company registration or related support, our role may include administrative, coordination, information or implementation support as described in the relevant engagement.

Government authorities, registrars, licensing bodies, banks, immigration authorities, regulators and other institutions may make their own decisions. TAWAJA does not guarantee approval, licensing, registration, banking, visa issuance, tax treatment or any other governmental or regulatory outcome unless a specific written agreement lawfully states otherwise.

Legal, tax, accounting, immigration or regulated professional advice should be obtained from an appropriately qualified professional where required.

9. Payments, cancellation and suspension

Payment schedules, deposits, milestones, subscriptions, cancellation rights, refunds and other commercial terms are governed by the applicable proposal, invoice, order or written agreement.

If payment is overdue, TAWAJA may, where permitted by the applicable agreement and law, pause work, withhold delivery, suspend access to applicable services or take other reasonable steps to protect its commercial interests.

Third-party fees or committed external costs may be non-refundable where the applicable provider has already charged them or where the engagement expressly states this.

10. Confidentiality and privacy

Confidential information shared during a business relationship should be handled according to the applicable agreement and any confidentiality obligations that apply.

Personal information submitted through the website or in connection with TAWAJA's activities is handled according to our Privacy Policy, subject to applicable law and the specific circumstances of the processing.

11. Website content and accuracy

We aim to keep the website useful and accurate, but information may change and may not always reflect the latest availability, pricing, technology, legal requirements or service configurations.

You should confirm material commercial, technical, legal or regulatory information with TAWAJA before relying on it for a significant decision.

12. Disclaimers

To the maximum extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis. TAWAJA does not warrant that the website will always be uninterrupted, secure, complete, current or free of errors.

TAWAJA does not guarantee specific business results from marketing, branding, advertising, SEO, automation, technology or other services. Outcomes may depend on factors outside TAWAJA's control, including market conditions, client decisions, competitors, platforms, audience behavior, budgets and third-party systems.

13. Limitation of liability

To the maximum extent permitted by applicable law, TAWAJA will not be responsible for indirect, incidental, special, consequential or unforeseeable losses arising from use of the website or from matters not covered by an applicable client agreement.

Where liability cannot lawfully be excluded, it will be limited to the extent permitted by applicable law. For paid services, any agreed limitation or liability cap should be stated in the applicable written client agreement.

Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law and subject to any specific client agreement, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful use of the website, your violation of these terms, or your provision of materials that infringe another person's rights.

15. Termination

A client engagement may be ended according to the applicable proposal, contract or statement of work.

We may suspend or terminate website access or particular website features where reasonably necessary for security, legal, operational or commercial reasons.

Provisions that by their nature should continue after termination, including intellectual property, confidentiality, payment obligations, disclaimers and limitations of liability, may continue to apply.

16. Events beyond reasonable control

TAWAJA will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including major internet or infrastructure failures, natural disasters, war, civil unrest, government action, widespread outages, cyber incidents, third-party platform failures, supplier failures or other comparable events.

17. Governing law

The appropriate governing law and dispute-resolution forum may depend on the TAWAJA entity, the client's location and the applicable engagement. Specific client agreements may therefore contain governing-law and jurisdiction provisions that differ from the general website terms.

Nothing in these website terms is intended to select a jurisdiction where doing so would conflict with mandatory applicable law.

18. Changes to these terms

We may update these Terms & Conditions from time to time. Changes will be published on this page with an updated “Last updated” date.

Continued use of the website after an update means you acknowledge the revised website terms to the extent permitted by applicable law.

19. Contact

Questions about these Terms & Conditions can be sent to:

TAWAJA
Business Growth & Solutions
Dubai, United Arab Emirates
Islamabad, Pakistan

Email: [email protected]
Website: tawaja.com

Legal review recommended: This is a practical website Terms & Conditions draft, not legal advice. Because TAWAJA operates across jurisdictions and may offer different services through different entities, the final terms should be reviewed and adapted by qualified counsel before publication as the company's definitive legal agreement.